Terms & Conditions
Introduction
Welcome to the website of Vision Care Ottawa ("we," "us," "our"). By accessing or using our website at https://www.visioncareottawa.ca/ (including all location pages and subpages), you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our website.
If you do not agree with any part of these Terms, please do not use our website.
Use of the Website
1. Eligibility
By using our website, you represent and warrant that you are at least 18 years of age, or that you are using the website under the supervision of a parent or legal guardian.
2. License to Use the Website
We grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use our website for personal, non-commercial purposes. You may not use our website for any unlawful purpose or in any way that could harm us, our patients, or any other party.
3. Prohibited Activities
You agree not to engage in any of the following:
- Copying, distributing, or disclosing any part of the website in any medium without our prior written consent
- Using any automated system — including robots, spiders, or offline readers — to access the website
- Transmitting spam, chain letters, or other unsolicited communications
- Attempting to interfere with, compromise, or circumvent the security or integrity of our website or its servers
- Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure
- Uploading or transmitting invalid data, viruses, worms, or other malicious software
- Collecting or harvesting personally identifiable information from our website
- Impersonating another person or misrepresenting your affiliation with any person or entity
- Violating any applicable local, provincial, federal, or international laws or regulations
Medical Disclaimer
The content on this website is provided for general informational purposes only and is not intended to constitute medical advice, diagnosis, or treatment. Information about eye care, vision conditions, treatments, and products is provided to help you make informed decisions — not to replace the advice of a qualified optometrist or other healthcare professional.
Always seek the guidance of your optometrist or another qualified health provider with any questions you may have regarding a medical condition or treatment. Never disregard professional medical advice or delay seeking it because of something you have read on this website.
In the event of an eye emergency, please contact your nearest emergency care provider immediately or call 911. Do not rely solely on this website to address urgent health concerns.
Online Appointment Booking
Appointment requests made through our website are subject to availability and confirmation by our clinic team. Submitting a booking request does not guarantee an appointment — we will contact you to confirm your appointment details.
Please ensure the information you provide when booking is accurate and complete. Inaccurate information may affect the care we are able to provide.
Our cancellation and rescheduling policies are communicated at the time of booking and by our clinic team directly. We ask that you provide reasonable notice if you are unable to attend a scheduled appointment.
Online Store and Third-Party Platforms
Our website provides access to third-party platforms for purchasing contact lenses and eye care products (currently facilitated through Otto Optics) and for booking appointments (currently facilitated through Visual Book). Transactions conducted through these platforms are governed by their respective terms and conditions and privacy policies.
We are not responsible for the practices, content, or availability of third-party platforms linked to or integrated with our website. We encourage you to review the terms and privacy policies of any third-party service before submitting personal or payment information.
Intellectual Property
1. Ownership
All content on our website — including but not limited to text, graphics, logos, images, video, software, and other materials (the "Content") — is owned by or licensed to Vision Care Ottawa and is protected by applicable Canadian and international copyright, trademark, and intellectual property laws.
2. Restrictions
You may not copy, reproduce, distribute, transmit, display, sell, licence, or otherwise exploit any Content from this website without our express prior written consent. Unauthorized use of our Content may give rise to a claim for damages and may constitute a criminal offence.
Links to External Websites
Our website may contain links to third-party websites not operated by us. These links are provided for your convenience only. We have no control over the content, privacy practices, or availability of those sites, and we do not endorse or accept responsibility for them. Accessing any linked website is at your own risk, and we encourage you to review the terms and privacy policies of any third-party site you visit.
Disclaimers and Limitation of Liability
1. Disclaimer of Warranties
Our website is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no representations or warranties of any kind, express or implied, regarding the operation or availability of the website, the accuracy or completeness of any content, or the suitability of any information for a particular purpose.
2. Limitation of Liability
To the fullest extent permitted by law, Vision Care Ottawa, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use our website
- Any unauthorized access to or use of our servers or any personal information stored therein
- Any interruption or cessation of transmission to or from our website
- Any bugs, viruses, or malicious code transmitted through our website by any third party
- Any errors or omissions in any content on our website
- Any loss or damage resulting from your reliance on information obtained through our website
This limitation applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we have been advised of the possibility of such damages.
Nothing in these Terms limits our liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable Canadian law.
Indemnification
You agree to defend, indemnify, and hold harmless Vision Care Ottawa, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Your access to or use of our website
- Your violation of any provision of these Terms
- Your violation of any third-party right, including any copyright, intellectual property, or privacy right
- Any claim that your use of the website caused damage to a third party
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
Changes to These Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will endeavour to provide reasonable notice prior to the new terms taking effect — for example, by posting a notice on our website or updating the effective date above. Your continued access to or use of our website after any changes take effect constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
Contact Us
If you have any questions about these Terms, please contact us at:
Vision Care Ottawa
Email: info@visioncareottawa.ca
Website: https://www.visioncareottawa.ca/contact
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.