Privacy Policy

Last Updated:

May 13, 2026

Introduction

Vision Care Ottawa ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we receive when you visit our website at https://www.visioncareottawa.ca/ (or other domain extensions we own and operate), including our clinic location pages for Vision Care Merivale, Vision Care Wellington, and Vision Care Woodward.

We respect your right to privacy and handle your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent, and we always let you know why we're collecting it and how it will be used.

Information We Collect

1. Personal Information

When you submit forms on our website — such as appointment requests, contact forms, or newsletter sign-ups — we may collect the following:

First or full name
Email address
Phone number
Preferred clinic location
Other details relevant to your inquiry

Providing this information is necessary for us to respond to your requests and provide care or services. You are free to decline, with the understanding that we may be unable to fulfill certain requests as a result.

2. Technical Data

We may automatically collect information about your visit, including:

IP address
Browser type and version
Time zone setting
Browser plug-in types and versions
Operating system and platform
Language preferences

3. Usage Data

We collect information about how you use our website, including the pages you visit, the time and date of your visit, time spent on those pages, and other diagnostic data. This helps us improve the user experience over time.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to appointment requests, inquiries, and contact form submissions
To provide and maintain our website
To notify you about changes to our website or services
To provide customer support
To gather analysis and insights so that we can improve our website and services
To monitor usage of our website
To detect, prevent, and address technical issues
To send marketing communications where you have opted in (you may unsubscribe at any time)
To fulfill any other purpose for which you provided the information

We only retain collected information for as long as necessary to provide your requested service or as required by applicable law. Information we store is protected within commercially reasonable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

Cookies and Tracking Technologies

Google Analytics

We use Google Analytics to collect and analyze information about how visitors use our website — including which pages are visited, how often, and what other sites were visited beforehand. We use this data to improve our website and better serve our patients. For more details, please refer to Google's Privacy Policy.

Google Tag Manager

We use Google Tag Manager to manage and deploy tracking tags on our website. Tag Manager itself does not collect personal information but facilitates the tools listed here. For more details, refer to Google's Privacy Policy.

Booking Platform

Our appointment booking functionality is powered by a third-party booking platform (Visual Book). When you book an appointment, your information is collected and stored by that platform in accordance with their own privacy policy. We encourage you to review their policy before submitting a booking.

Online Store (Otto Optics)

Our contact lens and eye care product ordering is facilitated through Otto Optics. Purchases made through this platform are subject to Otto Optics' privacy policy, which governs how your order and payment information is handled.

Email Marketing (Constant Contact)

We use Constant Contact for email marketing communications. If you subscribe to our newsletter or opt in to receive updates from us, your name and email address will be shared with Constant Contact to manage our mailing list. We use this information to send you clinic updates, promotions, eye health tips, and other relevant communications. You may unsubscribe at any time using the link included in every email. For more details, please refer to Constant Contact's Privacy Policy.

Cookies

We use cookies and similar tracking technologies to track activity on our website and retain certain information. You can instruct your browser to refuse all cookies or notify you when a cookie is being sent. However, disabling cookies may affect some features of our website. To learn more about managing cookies, visit All About Cookies.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

With Service Providers: We may share your personal information with trusted third-party service providers who perform services on our behalf, such as booking management, data analysis, and website functionality. These providers are obligated to keep your information confidential and use it only for the purposes we specify.

For Legal Reasons: We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

To Protect Us and Others: We may disclose your personal information where we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.

We do not share any personally identifying information publicly or with third parties beyond what is described in this policy.

External Links

Our website may contain links to external sites not operated by us. Please be aware that we have no control over the content or privacy practices of those sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policy of any site you visit.

Security of Your Information

We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal and operational requirements)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Vision Care Ottawa
‍Email: info@visioncareottawa.ca
Website: https://www.visioncareottawa.ca/contact

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of the updated policy.

Vision Care Ottawa is dedicated to protecting your personal information and ensuring a safe, transparent online experience. If you have any concerns or need further assistance, please don't hesitate to reach out.